MANOR LOUNGE: BUILDING A CORPORATE PIPELINE — FORGE CASE STUDY
Forge Case Study  /  Corporate Outbound

197 corporate leads in five months. The follow-up engine is what turned them into bookings.

Manor Lounge  /  Escape Rooms & Lounge  /  Greater Toronto Area

Forge built a predictable email + LinkedIn pipeline for Manor Lounge. Within two months, demand had grown quickly enough to expose the next constraint: somebody needed to own the conversations we were creating.

197

Corporate opportunities generated

Named decision-makers replying across five months of outbound

75

Opportunities in month two

Up from 17 in the first month of sending

$985K

Potential booking value represented

197 opportunities × Manor Lounge's ~$5K average booking value; not projected closed revenue

4

Verticals the campaign narrowed to

Financial services, construction, marketing and tech — the fastest repliers

The Client + Challenge

Manor Lounge had the product. They needed predictable corporate demand.

Manor Lounge is a multi-experience GTA venue built for groups: high-production escape rooms paired with a full lounge, in-house kitchen, bartender and DJ.

The corporate use case was already strong. Teams could come for an activity, stay for food and drinks, or use the venue as the setting for a broader team event. But corporate bookings were still arriving primarily through inbound, referrals, repeat business and seasonality.

Forge's job was straightforward: build a repeatable way to reach the companies and decision-makers most likely to book before peak season arrived.

  • Seasonality mattered. November and December are peak months, with January also among the venue's strongest periods.
  • The buyer was specific. Executive assistants, client-experience leaders, operations teams and people-and-culture roles often own the event decision.
  • The engagement began as outbound lead generation. The venue's team would initially own qualification, follow-up and booking.
What Forge Built

A corporate outbound motion built around the buyer — not just the industry.

  1. Defined the corporate buyer

    We built the target around GTA companies and the people who actually own team events: executive assistants, directors of client experience, operations leads and people-and-culture managers.

  2. Activated email + LinkedIn

    Both channels carried the same commercial goal while testing different ways to frame the venue: team-building and leadership on one side, hospitality, food and drinks on the other.

  3. Kept the ask low-friction

    The call to action was intentionally small: get more information, see a sample menu, or come in for a tour rather than commit to a full corporate event from a cold message.

  4. Optimized from response data

    As the campaign matured, we tightened buying intent and concentrated the lead pool around financial services, construction, marketing and tech — the verticals responding fastest.

The Results

Demand scaled quickly.

The first two months showed how quickly the market would respond. Then Forge deliberately reduced volume and qualified harder once lead flow began outrunning the follow-up capacity behind it.

Month 1 — campaigns live17

Initial sends and market learning

Month 2 — full send volume75

More than 4× month-one volume

Months 3–5 — after qualification~50 / mo

Volume intentionally reduced while buying intent and vertical targeting tightened

197

Total corporate opportunities

LinkedIn — 116Email — 81
LinkedIn — 59%Email — 41%

These were not anonymous form fills. They were named corporate decision-makers replying to concrete event offers — information, a menu, a tour or a conversation about bringing their team in.

The Turning Point

More leads stopped being the problem.

By month two, Forge had proven the venue could generate corporate demand. The next constraint was operational: how quickly could that demand be worked?

Corporate event buyers often evaluate multiple venues inside the same decision window. When dozens of new conversations arrive, lead volume only helps if somebody can consistently qualify, respond and move the right opportunities forward.

So Forge made an unusual decision for a lead-generation programme: we intentionally generated fewer leads.

01 — Qualify harder

Shift the language toward buying intent

Campaign copy was tightened so replies carried a clearer commercial signal and moved closer to a scheduled conversation.

02 — Focus the market

Narrow toward the strongest verticals

Financial services, construction, marketing and tech became the priority based on response behaviour.

03 — Protect the opportunity

Throttle volume until follow-up could catch up

Rather than maximize lead count for its own sake, Forge reduced volume so the venue could work the opportunities already being created.

How The Engagement Evolved

From demand generation to a system built to handle demand.

Month 1

Outbound goes live

Email and LinkedIn launch into the GTA corporate market.

17 opportunities
Month 2

Demand accelerates

Lead flow more than quadruples and follow-up capacity becomes the new constraint.

75 opportunities
Months 3–4

Forge tightens the system

Targeting narrows, buying-intent language gets stronger and volume is deliberately reduced.

~50 / month
Months 4–5

A dedicated events manager takes ownership

Manor Lounge moves an existing events manager onto the programme. Forge brings them into MasterInbox, trains the workflow and adds monthly performance reviews.

Follow-up gets an owner
The Offer

Two reasons to book, one venue.

The campaign could sell the activity, the hospitality experience, or both — giving corporate buyers more than one reason to start a conversation.

Craft cocktails and shared plates on a dark walnut bar top
The lounge: in-house kitchen, full bar and somewhere a team can stay after the activity.
A long table set for a corporate group in a private panelled room
The corporate use case: group events, team experiences and a reason to bring the whole department.
The Outcome

Once the pipeline had an owner, revenue followed.

The headline result of the engagement is the demand engine: 197 corporate opportunities across five months. But the second lesson is what happened once Manor Lounge put a dedicated events manager behind that pipeline.

In the two-month window where that person was actively working the programme, Manor Lounge recorded just under $15,000 in attributable revenue. That figure represents only the revenue recorded in that dedicated-response window — not the total value of the 197 opportunities created across the full engagement.

The distinction matters. Forge had already demonstrated that the market would respond. The operational change gave those conversations a consistent place to go.

The Commercial Picture

$985K

Potential booking value represented by 197 opportunities at Manor Lounge's ~$5K average booking value

This is a top-of-funnel value illustration, not projected or claimed closed revenue. The programme's recorded attributable revenue during the dedicated follow-up window was just under $15K.

The Partnership

Manor Lounge came back for the next season.

With the outbound channel proven and a follow-up owner now in place, Manor Lounge re-engaged Forge heading into the season that matters most to them.

The next campaign is deliberately narrower. Instead of asking a cold corporate buyer to commit immediately to a large group event, the strategy creates an easier first visit: get the buyer and a few colleagues into the venue, let them experience the lounge and rooms, and create a natural path toward the holiday party or Q1 kickoff.

This time, the demand Forge generates lands inside a process already built to catch it.

Demand is only half the machine. Outbound starts the conversation — revenue compounds when somebody is there to finish it.

Manor Lounge started with a corporate-demand problem. Solving it exposed the next constraint. The stronger system came from building both pieces.

Trust the Process. Scale the Results.

Published with Manor Lounge's approval. Recorded engagement results include 197 corporate opportunities across email and LinkedIn over five months, including 75 in month two, and just under $15,000 in attributable revenue recorded during the two-month window with a dedicated events manager handling lead responses. The $985,000 figure shown above is a top-of-funnel value illustration calculated as 197 opportunities × an approximately $5,000 average booking value; it is not projected or claimed closed revenue.

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